Introduction

Currently, if you are infected with HIV, Hepatitis B, Hepatitis C, HTLV-1, or CMV, we are unable to proceed with the creation of breast milk jewelry. We appreciate your understanding.

Requests

Recently, many customers have reported not receiving the confirmation email after placing an order. Emails from carrier-based addresses such as docomo, au, and softbank, as well as Apple-based addresses like iCloud and Mac, seem to have particular issues with delivery. If possible, we kindly ask that you register with an email address other than these. Additionally, if it’s convenient for you, could you please provide your Instagram account name or register as a friend on LINE (@solidlove) and include your LINE display name in the "Customer Information" section aboveThis will make it easier for us to get in touch with you, and we would greatly appreciate your cooperation.

About the product

A: "Holographic sparkles" also known as holographic glitter, are made from PET flakes coated with a thin layer of a specialized material. The material is often a holographic film made up of micro-prisms that refract light to create a rainbow effect.

"Shell" means seashell that has been dyed and crushed into small pieces for accessories. Because of the heaviness, it goes to the bottom. We recommend double layering with breast milk for gradation. Shells can only be used with breast milk beads.

*Shells cannot be used with hair beads or umbilical cord beads.

A: If you unable to find details from the product page, we will check it once, so feel free to contact us by email or DM.
Contact:
Please add friends from the LINE ID @solidlove
CONTACT – Solid Love (solidlove.shop)
Solid Love lactation jewelry (@solid_love_mothers_jewellery) • Instagram photos and videos

A: We always deliver our products wrapped so you can use them as a gift.

A:
①Gold percentage
K10: Approximately 41.7% gold
K18: Approximately 75% gold

② Color (for yellow gold)
K10: pale yellow color
K18: bright yellow

③Price
  As the weight of the gold increases, the overall value increase

③Weight
  As the weight of the gold increases, the overall weight increase

Advantages of K10
- Reasonable price
- High durability compared to K18

Advantages of K18
- High purity gives beautiful shine of gold
- Suitable for daily use

A: Currently, we are not selling at a physical store, but we may hold pop-up events at various locations. Please be sure to check our Instagram for updates

Solid Love 母乳ジュエリー(@solid_love_mothers_jewellery) • Instagram写真と動画

A:If you are able to visit our workshop in Kibichuo Town, Okayama Prefecture, you can see the actual products at any time.

Please make a reservation by phone in advance (we do not accept reservations via email or DM).

Additionally, we may hold pop-up events at various locations across Japan. Please check our Instagram, and if we have a pop-up event near you, we would be happy for you to visit.

★If you are not from Japan, please feel free to contact us for more details.

Solid Love 母乳ジュエリー(@solid_love_mothers_jewellery) • Instagram写真と動画

How to use the coupon

A:
(In the case of using a smartphone)
If you proceed to the 'Checkout' page, you will see a section labeled 'Order Summary / Coupon Code Entry' under the company name. Please click on that, and you will be able to enter the coupon code

(In the case of using a PC)
On the right side of the screen where you enter your address and other details, there is a section where you can enter the coupon code. Please enter the code there.

A: The coupon code can only be used once per person

About procedures after purchase

A:

1. Notification Email
After your purchase, we will send a notification email to the email address you registered within 24 hours. (The email will include details such as the shipping address, shipping method, quantity, etc.) Please read the email and prepare the materials accordingly.

2-1. Shipping Kit Dispatch
★For customers purchasing items that require breast milk to be mailed:
If you are from Japan, we will send a "Breast Milk Shipping Kit" via Letter Pack within 3 business days after your order.
Once the "Breast Milk Shipping Kit" arrives, please read the enclosed instructions and prepare the materials for shipping.★ Please transfer the breast milk into the test tubes included in the kit.
When you are ready to send the materials, please post them back using the enclosed return Letter Pack.

If you are not from Japan, We will not send a shipping kit. Please prepare the materials and send them to us via mail. (Please use a trackable Letter Pack for shipping.)

2-2. Preparing and Shipping Materials
★For customers purchasing items that do not require breast milk to be mailed:
We will not send a shipping kit. Please prepare the materials and send them to us via mail. (Please use a trackable Letter Pack for shipping.)

3. After the materials arrive at us
Once we receive the materials, we will begin the production process
Production Time: It takes approximately 10-12 weeks from the time we receive the materials (such as breast milk, baby hair, etc.).

★Note: For orders that include K18 or engraved items, we will place an order after receiving your request, so it may take longer. We appreciate your understanding.

4. Production of jewelry items
Each item will be carefully produced.

5. Shipping of Items
The items will be carefully packed and shipped. We will send you a shipping notification email.

Please note that our email notifications will only include steps 1 and 5. We do not send confirmation emails upon receipt of materials, so please understand in advance.

A: No, it will not be sent to everyone. The following customers will not receive the shipping kit:

  • Customers who are not living in Japan
  • Customers who ordered items that only use baby hair or umbilical cord and do not require breast milk
  • Customers who still have breast milk remaining from a previous order and can use it for the production of a new item
  • Customers who provided breast milk directly at a pop-up event
  • Customers for whom the shipping kit is not needed

A: We will ship your kit within 3 business days after confirming the order.

★Please note that the breast milk shipping kit is only sent to customers living in Japan

A: ★Please note that the breast milk shipping kit is only sent to customers living in Japan

Have you completed the payment? The shipping will be processed once the payment is completed.

If you have already completed your payment and have not received the kit within one week after your purchase, please contact us.

LINE ID @solidlove
CONTACT – Solid Love (solidlove.shop)Solid Love 母乳ジュエリー(@solid_love_mothers_jewellery) • Instagram写真と動画

A:The email may have been placed in your spam folder, there could be an issue with your inbox settings, or your inbox might be full.

For carrier addresses, it is often necessary to adjust your email reception settings. Therefore, we recommend using Gmail, iCloud, or a PC email address.

If you still haven't received the email, please contact us

LINE ID @solidlove
CONTACT – Solid Love (solidlove.shop)Solid Love 母乳ジュエリー(@solid_love_mothers_jewellery) • Instagram写真と動画

A: We kindly ask that you send the materials within two weeks after placing your order. We understand that there are various situations, such as for pregnant customers, but we would appreciate it if you could aim to send the materials within this timeframe.

If the materials are not sent within two weeks, and there are price changes due to factors like the rising cost of raw materials, we may need to charge the difference

A: ★Please note that bank transfers only available to customers who living in Japan

After purchasing the product, the payment details will be included in the follow-up email. Please make the payment to the designated account within two weeks.

When making the payment, please use the same name as the one you registered when placing the order. If the payer's name differs from the order name, we may not be able to identify the payment, so please contact us in that case.

Additionally, if it is difficult to make the payment within two weeks, we would appreciate it if you could contact us. If we do not receive payment within three months from the date of your order, we will assume that you no longer wish to proceed with the purchase, and the order will be canceled. We appreciate your understanding

About materials (such as shipping methods)

A: If you are expressing milk multiple times, please store it in the refrigerator.

If it will take several days, please store it in the freezer. It is fine if it takes a few days to collect.

When sending the milk, please allow it to return to room temperature before mailing

A: There is no need to send the breast milk chilled or frozen.

Please send it via a trackable Letter Pack. Be sure to write 'Breast Milk' as the item name

A: It's fine. There is no problem with collecting breast milk before the shipment kit arrives. Once the breast milk shipment kit arrives, please transfer the collected milk (if it is frozen, thaw it to room temperature) into the test tubes inside the kit and send it.

A:Breast milk has amazing properties! Although it is not safe for babies to drink, it will keep your jewelry beautiful in any condition.

A: After your purchase, we will send you a breast milk shipment kit within three business days. (If you are not living in Japan please feel free to contact us for more details)

Please transfer the breast milk into the test tubes inside the kit and send it. For more details, please refer to the instructions included in the shipment kit.

A: We have made jewelry using breast milk that was frozen for 6 years. The freezing period does not pose any issues for the jewelry making process. If the breast milk is frozen, please thaw it and bring it back to room temperature before sending it.

  • Breast Milk Items: For an order of 1 item, please provide approximately 5ml.
  • Umbilical Cord: Depending on the size you have, please provide about a quarter of one piece (approximately 5-7mm) per bead.
  • Placenta: 1 - 2 capsules or one teaspoon will yield 1 - 4 pieces of jewelry.
  • Hair: Please provide at least 10 strands of hair, each at least 3cm long. If they are shorter than 3cm, please provide 20 strands or more. Multiple people's hair can be combined into a single piece of jewelry.
  • Pet Hair: For pet hair, please provide around 200 strands (about 2 cm bundled together), and the length should be at least 3 cm. *For bird feathers, please provide small feathers. It would be helpful if you can provide at least 3 feathers just in case.

A:Many customers write "accessory materials" as the item description.

Regarding the shipping period for the product

We strive to make your item as quickly as possible, but since all of our jewelry are handmade, there are processes that require time. Therefore, it may take about 10 to 12 weeks to prepare your order.

If you order products such as K18 or items with engravings, the order will be placed after we receive your details, so it may take longer than expected. We appreciate your understanding.

Additionally, due to postal service limitations, it may take 3 to 4 months. Please place your order with ample time, keeping this in mind, and thank you for your understanding.

Regarding shipping with security service:

The price is for the security service only. If you do not require the security service, you do not need to pay for it.

This service is only available when the product is shipped. If you wish to use it when the materials are shipped, please handle the procedure yourself at the post office

Yes, it is possible! Please contact us for more details

Please select "Shipping with Security Service " under the products on the website, then choose your region or country under "Additional Options.

Regarding options

A: We use this option when customers wish to add something to the basic product, such as adding fine hair to breast milk beads or adding breast milk to fine hair beads.

For details, please check the additional options(1,000 yen) or contact us for further information.

Regarding custom designs

A:Custom designs are available only for gold products. (18K, 14K, or 10K) please attach a photo or sketch of the design and contact us by email.

We offer free engraving for customers who purchase K10 or K18 gold products. The number of characters that can be engraved depending on the size of the ring and necklace.

For more details, please check the product pages.

*Engraving is not available on beads or silver products (sterling silver with K18 coating) that are not listed as engravable

A:We provide free estimates. Feel free to contact us for more details

Regarding products after shipment

A: Since everything is handmade, we cannot make two same pieces.

The material is also one of a kind in the world, and that's why it has value. Enjoy this unique one-of-a-kind piece of jewelry.

A: Unfortunately, we are unable to return the materials. Please refer to the required amount mentioned above and send only the necessary quantity, without sending all of the valuable materials

A:It is because from the fat content of breast milk that has solidified. I have seen many types of breast milk, and just like people, each one is unique. Please enjoy your one of a kind breast milk jewelry

A: Like regular jewelry, sweat, makeup, and dust can cause the jewelry to become dirty. After wearing, be sure to gently wipe it with a soft cloth. Also, as it is sensitive to scratches, try to avoid contact with hard objects as much as possible.

A: Except for initial defects, repairs will be charged.

★For initial defects, please contact us within 7 days after receiving it .

If you wish to request a repair, please contact us via email first. (It would be helpful if you could send photos.)

A: For K10, K18, and platinum items, an additional fee is required, but there are rings that can be resized.

Please contact us for further information

Campaign related

A: We held campaigns regularly. In addition to major campaigns, we also run giveaways and gift code distributions. If you'd like to know more details, please check our Instagram for updates

A: We sincerely apologize, but as the item was a gift, we do not offer repairs. We also do not accept exchanges, so we kindly ask for your understanding.

others

A: That's perfectly fine! As long as it's a product you've purchased, we can still create it for you.

However, due to rising material costs, there may be instances where we need to adjust the price, and we might ask you to pay the difference. We kindly ask for your understanding in advance.

A:It is not certain, but if you are taking vitamins or folic acid, it seems that it tends to turn yellow or green.

A: I am currently creating jewelry in Kibichuo Town, Okayama.

I previously lived in Australia, where I also made breast milk jewelry for about three years.

A: Since we ship via Letter Pack, we are unable to specify a delivery date. However, if you let us know the dates you will be unavailable, we will make sure to avoid those dates when shipping. Please either write it in the memo field when placing your order or contact us by email

Contact us:
LINE ID @solidlove
CONTACT – Solid Love (solidlove.shop) 
Solid Love 母乳ジュエリー(@solid_love_mothers_jewellery) • Instagram写真と動画

A:If you have already decided on your new address and moving schedule at the time of ordering, please enter the details in the memo field on the product page.

In other cases, please contact us directly.
LINE ID @solidlove
CONTACT – Solid Love (solidlove.shop) 
Solid Love 母乳ジュエリー(@solid_love_mothers_jewellery) • Instagram写真と動画

Regarding the "Priority Production" service

1. To provide fair services and products:
If we continue to prioritize customers who pay additional fees, regular customers will gradually be delayed. Many of our customers place orders for special occasions like birthdays and anniversaries, and we recognize that they are often in a hurry and hoping for their orders to arrive quickly.

2. To carefully create each product:
We value our customers' sentiments and take great care in crafting each item. As a result, it takes some time from when the order is placed until it is delivered.

If you are in urgent need

Please include your desired delivery date with at least two months' notice in the memo field when placing your order.

However, please note that we may not always be able to accommodate your request. Moving forward, we will continue to improve our services based on your feedback to ensure your satisfaction.

If you have any questions or concerns, please do not hesitate to contact us. Thank you for your understanding and continued support.